How personal information is handled
Privacy Policy
This policy explains how The Soundproof Ltd collects, uses and protects personal information when you use The Soundproofing website.
Privacy at a glance
The Soundproofing is an educational website published by The Soundproof Ltd. We collect information when you submit the contact form and when technical, analytics or embedded-content services operate on the website. We use this information to respond to enquiries, operate and improve the website, maintain security and, where you have made a valid marketing choice, send relevant communications.
Who is responsible for your information?
The data controller is The Soundproof Ltd, Company Registration Number 10267299.
Registered office:
Unit 6, Tempo House
15 Falcon Road
London SW11 2PJ
United Kingdom
The Soundproof Ltd publishes and operates The Soundproofing at thesoundproofing.co.uk.
Information we collect
Information you provide
When you use our contact form, we collect the information entered into the form. This may include:
- your name;
- your email address;
- your telephone number;
- the contents of your message;
- any other information you choose to include.
Information collected automatically
When you use the website, technical and usage information may be collected through server logs, cookies, tags, pixels and similar technologies. Depending on the service and your choices, this may include:
- IP address and approximate location;
- browser, device and operating-system information;
- pages viewed, referring pages and navigation activity;
- contact-form submission information and technical data needed to load, secure and process the embedded form;
- video and embedded-content interactions;
- security, performance and diagnostic information.
How we use personal information
We use personal information for the following purposes:
- Responding to enquiries and feedback: to answer questions, investigate corrections, deal with broken-link reports and manage correspondence. We generally rely on our legitimate interests in operating the publication and responding to people who contact us. Where you ask us to take steps before entering into a contract, the lawful basis may also be taking steps at your request before a contract.
- Website operation, security and administration: to keep the website available, secure and functioning, prevent misuse, diagnose faults and maintain appropriate records. We rely on legitimate interests and, where applicable, legal obligations.
- Analytics and improvement: to understand how the website is used, improve navigation and content, and assess technical performance. We rely on legitimate interests under data protection law. Separate rules apply to cookies and similar technologies, as explained below.
- Legal and regulatory purposes: to establish, exercise or defend legal claims, comply with legal duties and respond to lawful requests.
- Marketing communications: to send relevant emails only where the applicable electronic-marketing rules allow us to do so. Where consent is required, we rely on consent and you can withdraw it at any time.
Marketing communications
Submitting a general enquiry does not, by itself, mean that you have agreed to receive marketing emails.
Where we ask whether you would like to receive marketing, the choice must be separate from the contact-form submission. You can unsubscribe using the link in a marketing email or contact us through the website. We may keep a minimal suppression record so that we can respect an unsubscribe or objection.
International transfers
Some service providers use infrastructure or support teams outside the United Kingdom. Where personal information is transferred internationally, appropriate transfer mechanisms and safeguards must be used where required by UK data protection law.
You may contact us for more information about the safeguards relevant to your information.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.
Retention is determined by factors including:
- the time needed to answer and follow up an enquiry;
- whether an ongoing business, editorial or legal relationship exists;
- record-keeping, tax, accounting or regulatory requirements;
- the need to resolve disputes or establish, exercise or defend legal claims;
- security, fraud-prevention and system-backup requirements;
- whether you have consented to marketing or later withdrawn consent.
Information that is no longer needed should be deleted, anonymised or securely disposed of. A limited suppression record may be retained to honour a marketing opt-out.
Your data protection rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information;
- ask us to restrict how information is used;
- object to processing based on legitimate interests or to direct marketing;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent;
- complain about how your information has been handled.
These rights are not absolute and may depend on the reason we hold the information.
Privacy requests and complaints
Use our contact form and begin your message with “Privacy request” or “Data protection complaint”.
We may ask for information needed to confirm your identity or understand the request. We will not ask for more information than is reasonably necessary.
We will acknowledge a data protection complaint within 30 days, investigate it appropriately and communicate the outcome. Requests to exercise data protection rights are normally answered without undue delay and within one month, although the law allows an extension in some circumstances.
You also have the right to complain to the Information Commissioner’s Office.
External links and embedded content
Our guides may link to third-party websites or display embedded content such as YouTube videos. Third parties may collect information when you interact with their websites or content. Their processing is governed by their own privacy information.
Changes to this policy
We may update this policy when the website, our services, our providers or applicable legal requirements change. The latest version and update date will be published on this page.